Delivery & Returns
At Peacock Visual Arts we have been dealing with delicate artworks on a daily basis, for over 40 years. Our staff are trained in securely and professionally packaging a print, ready for shipment all over the world. Firstly, the print is protected by specialist tissue paper. Depending on the size of the print, it will then either be carefully rolled up in a tube or packaged flat using tough cardboard and bubble wrap. Your print will be delivered fully insured. We aim to deliver within 3-5 working days for UK orders, within 7-14 days for European destinations and within 12-24 days for the rest of the world.
If for any reason you are not satisfied with your purchase, please call us first on +44 1224 639539 to return the item within 14 days for an exchange or refund in the form of original payment. The item returned must be packaged in its original way and in saleable condition. Shipping and handling charges are not refundable, unless the print has been lost or damaged in transit (see ‘Damages’ for more info). Return the package insured to: Peacock Visual Arts Ltd 21 Castle Street Aberdeen AB11 5BQ United Kingdom We will credit your original payment method within 3 days of confirmation of receiving your returned print. If you have requested an alternative, we will ship this as soon as we have confirmed receipt of the original print. Transit times will be the same as detailed in your original order. For more information, please call our Customer Service representative on +44 (0)1224-639539 or email firstname.lastname@example.org.
At Peacock Visual Arts we do our utmost to ensure that every print is sent to you in perfect condition, but we know that occasionally things can get lost or damaged in transit. Please inspect your print upon delivery. In the unlikely event that it has arrived damaged, please contact us immediately on +44 1224 639539 or email email@example.com. Keep all of the original packaging and we will arrange a courier to pick up your re-packaged print and issue you with a replacement print or full refund in the form of original payment. If you have requested a refund, we will credit your original payment method within 3 days of confirmation of receiving your returned print. Alternatively, if you have requested a replacement, we will ship this as soon as we have confirmed receipt of the original print. Transit times will be the same as detailed in your original order. The majority of our prints are limited editions so their stock is restricted in number. Whilst we do everything we can to issue you with a replacement, occasionally the print edition will have run out. In this situation, we can offer you a full refund or store credit note so that you can choose an alternative. We cannot accept prints back unless they are in their original packaging.